Question 1

What is POINTS?

Accepted Answer

POINTS is a clear, permissioned money workspace for people and AI agents. It brings supported account tools, agent connections, rewards, and payment workflows into one place with explicit controls and revocable access.

Question 2

How do I get started?

Accepted Answer

Points Early Access is open. Create a POINTS account at /signup, verify your email, and follow the setup steps in your workspace. Availability depends on the account type and the supported provider or product surface you choose — AI-agent and financial capabilities roll out progressively, and not every planned capability is production-live yet.

Question 3

What does Early Access mean?

Accepted Answer

Early Access means you can create a Points account today while some AI-agent and financial functionality is still being enabled progressively. Individual features may be labeled available, sandbox/staging, approval-required, beta, or coming soon. We do not claim that every planned financial capability is production-live.

Question 4

How do agent connections work?

Accepted Answer

Agent connections are permissioned handoffs. Review the requested scope, keep approvals enabled where available, and revoke a connection from POINTS when it should stop. Never share a password, token, authorization code, or PKCE verifier with support or an external client.

Question 5

Can POINTS move money or change my account for me?

Accepted Answer

Support can explain product behavior and troubleshooting, but it cannot execute financial actions or access sensitive account data. Use the explicit in-app control for an available action and review the confirmation before continuing.

Question 6

What should I include when I need help?

Accepted Answer

Include the product area, the step where you got stuck, what you expected, and what happened instead. Do not include passwords, API keys, access tokens, authorization codes, private keys, seed phrases, or full account/card numbers. Signed-in users can open a ticket from the in-app Help workspace.